Privacy Policy
Welcome to the Rogue Angler website. Because your privacy is very important to us, we want you to understand our practices with regard to collecting and using your information both online and offline, and the steps we take to safeguard it. This statement applies to personally identifiable information collected from our customers. We welcome any and all questions and feedback. For privacy-related issues, please contact us at:
The Rogue Angler
Attn: Customer Service
PO Box 4595
Medford, OR 97501
800-949-5163
customerservice@therogueangler.com
Information We Collect
Personally Identifiable Information:
We may collect personally Identifiable Information (including name, address, telephone number, e-mail address and, when necessary, credit card information) when you:
- Place an order from our catalogs or on our Web site
- Return an item or make an exchange
- Request a catalog
- Receive a gift package
- Subscribe to our E-mail Newsletter
Aggregate Information:
Our website collects some non-personal information about you using clickstream technology, so it may not be readily apparent to you that it is being collected. For instance, when you come to our site your IP address is collected. An IP address is often associated with the place from which you enter the Internet like your ISP (Internet service provider), your company, or your university. This information is not personally identifiable and we do not combine this type of information with personally identifiable information.
Use of Data We Collect
Personally Identifiable Information:
We always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we use your personally identifiable information to allow us to:
- Process and track your order
- Contact you about the status of an order
- Send you the Rogue Anlger E-mail Newsletter, if you specifically request it
Your e-mail address will be used only for E-mail Newsletter and package tracking information, and will not be shared with any third parties, unless described below.
Whom We Share Information With
Our Contractors:
We contract with other companies (credit card processors, shippers, and others) to provide certain services to fulfill orders and create or maintain our website. In some instances, these contractors may have access to personally identifiable information but they contractually obligated to maintain the confidentiality of the information and to use it only for purposes of carrying out business for the Rogue Angler. These companies are usually prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than The Rogue Angler.
Disclosure Exceptions:
Notwithstanding the above policies, we reserve the right to disclose your personal information to appropriate third parties if we are required to do so by law or we believe that such action is necessary:
- To comply with legal process such as a search warrant, subpoena or court order;
- To protect the company's rights and property;
- To investigate reports of fraud or of users sending material using a false e-mail address or users sending harassing, threatening, or abusive messages;
- To protect against misuse or unauthorized use of our web site; or
- During emergencies, such as when we believe someone's physical safety is at risk
E-Mail Use
When you provide us your e-mail address, we may send you e-mails necessary to process your order or respond to a request, or, if you agree to it, to receive or E-mail Newsletter. For example, after you place an order at The Rogue Angler, you will receive an e-mail confirmation and also, in most cases, an e-mail with package tracking information. It is our intent to send you promotional e-mail (our E-mail Newsletter) only if you have agreed to receive it. Instructions on how to unsubscribe are included in each edition of the newsletter.
Your e-mail address will be used only for The Rogue Angler E-mail Newsletter, respond to your request or to process your order, and will not be shared with any third parties. Instructions for unsubscribing are included in every e-mail containing promotional material.
Links To Other Sites
Occasionally we provide links on our web site to other sites we think you will enjoy. These sites operate independently of The Rogue Angler and have established their own privacy and security policies. We do not have any control over these sites' privacy practices. For the best online experience, we strongly encourage you to review these policies at any site you visit.
Security
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities. When you make a purchase or request a catalog on our web site, your transactional information is transmitted in a safe, encrypted format. We maintain the data you provide, along with a record of your purchases, in a secure database.
Privacy Of Children On Our Website
Our web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.
Policy Changes
From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our web site. We encourage you to review our privacy policy periodically.
This policy was last updated on January 24, 2011.
Questions or Comments?
For questions, comments or assistance, we invite you to contact us:
The Rogue Angler
Attn: Customer Service
PO Box 4595
Medford, OR 9750
